Understanding IT for Dispute Resolution

Abstract

This article does not provide a systematic overview of technology in use by courts, or a general theory of processing information across the board. However, it does present a fresh look at how knowledge about what goes on in a court can help us to understand what can be improved. Traditional approaches to improving court performance and reducing casedelay have turned out to be of limited usefulness. Besides, most court systems have not changed their traditional processes under the influence of information technology. The model presented helps judiciaries, court managers and other with insights on case management, standardizing processes, information service to court users and the general public, and ITpolicy making.